Refund Policy
Version 1.0 · Effective date: 2026-10-09
This policy applies to Credits packs purchased in the online studio studio.moorscore.com. Purchases and refunds are processed by Waffo Pancake acting as Merchant of Record.
1. Overview
Credits packs are digital goods added to your account immediately after payment. New accounts receive 30 free Credits so you can try exporting before you buy.
There are no subscriptions or automatic renewals; every purchase is a one-time payment.
This policy is available in several languages. If the versions differ, the English version prevails.
2. Order in which Credits are used
Each charge uses free or bonus Credits first. After that, purchased Credits are used starting from the earliest purchase.
3. When you can get a full refund
An order is eligible for a full refund when both of these are true: you request it within 7 calendar days of payment, and, following the order above, none of that order’s Credits have been used.
Once the refund succeeds, that order’s Credits are removed from your account.
4. When refunds are not available
Some or all of the order’s Credits have been used.
More than 7 calendar days have passed since payment.
The account has been restricted or terminated for violating our Terms of Service.
5. Exceptions
If you were charged twice or an incorrect amount, we will verify it and refund the excess regardless of the 7-day window.
If the law where you live gives consumers a right of withdrawal (such as the 14-day right for EU consumers): Credits are delivered immediately after payment, and when you buy you expressly agree to immediate delivery and acknowledge that you lose this right once the Credits are delivered. The rule in section 3 (a full refund for unused Credits within 7 days) still applies. Any other rights that the law makes non-waivable are not limited by this policy.
6. How to request a refund
Email support@moorscore.com from the address you used to purchase, with “Refund” in the subject line, your order number and a short description. We will acknowledge your request within 2 business days and let you know whether it qualifies.
Approved refunds are returned by Waffo Pancake to your original payment method; how long it takes to arrive depends on your card issuer, typically 5–10 business days.
7. Chargebacks
Please contact us before starting a chargeback. A chargeback removes the corresponding Credits and may lead to account suspension while the dispute is resolved.
8. Contact
Questions about this policy? Contact support@moorscore.com.